FAQ

Pillows serve an important function during sleep, and choosing the right pillow is essential for good sleep.

With Third of Life® SmartFoam pillows, you make the right choice:

• The SmartFoam ensures you can lie still during sleep and thus sleep better. But you also don’t sink too deeply, so you don’t stay immobile for eight hours. That would be bad, as it would inevitably lead to pressure points and tension.
• With the different pillow shapes, you can choose the pillow that perfectly fits your sleeping habits and needs. This relieves your spine and prevents overstretching of the neck and shoulder muscles. Additionally, the pillows promote optimal blood and lymph flow.
• Thanks to its thermoregulating properties, the pillow keeps you thermally always in the comfort zone. This makes falling asleep easier and noticeably improves sleep quality.

In summary: SLEEP better. Feel better. Look better.

The Thermic^TM cover, along with the ventilation channels, ensures the optimal microclimate on all Third of Life® SmartFoam pillows. This is important because body temperature drops by about 1 °C at night, which ironically can cause us to feel too warm when falling asleep, as the heat released can sometimes accumulate on the pillow.

This is where the so-called Phase-Change Technology comes in, helping to better maintain the temperature within the comfort zone. The reactive microcapsules integrated into the double-jersey cover are set to change their state from solid to liquid when the surface temperature exceeds 28-30°C, absorbing and temporarily storing heat energy. That means when we get too hot, the cover cools and keeps us in the comfort zone.

If the process reverses in the morning and the surface temperature drops below the comfort zone, the stored energy is released again and the cover acts slightly warming.

Through the Thermic^TMcover and the ventilation channels integrated into the pillow mean you sweat and freeze less. And since the microcapsules are incorporated into the cover through a patented process that guarantees special durability and sustainability, this function remains with the pillow even after washing.

Our head weighs about as much as a bowling ball or a large watermelon. The weight of about 6 kg should be well supported at night if you want to avoid severe tension and headaches. A high density of a pillow provides strong support but can cause pressure points and circulatory problems if the pillow is too firm. Therefore, it is important to find a good balance. Many viscoelastic pillows have relatively strong thermoelasticity. That means the pillows are too hard when the bedroom is cold and become too soft when it gets too warm. Through a slightly lower density combined with a special arrangement of the ventilation channels, our pillows are better balanced and offer comfort and support at all times.

Many viscoelastic pillows do not offer good climate control compared to down pillows because the foam allows too little air circulation and does not wick away moisture. The fully running ventilation channels in the foam core of the Third of Life® pillows enable better air circulation and optimal moisture management. See for yourself by pressing dynamically on the pillow with your flat hand and feeling the air flow through the pillow.

Pillow advisor

Some of our Pillows are pre-shaped. This means they are pre-shaped to ideally support your body during sleep depending on your sleeping position (back, side, stomach). This is important to avoid tension and circulatory problems. Which pillow fits your sleeping position perfectly can be found in our Product overview find out.

Since there are always certain preferences regarding pillow height, it is also advisable to pay attention to the height of the pillows when choosing (dimensions: width/depth/height).

Yes, since you can easily clean the covers at any time, you can sleep directly on the pillowcases. However, to achieve the desired thermoregulating effect, this is not necessary. The effect is also achieved if you use your bedding pillowcase over the pillow cover.

The core of the pillow, as with other visco-elastic pillows, should not be washed. The material is very sensitive and unfortunately, we cannot guarantee your attempts to wash the core.

Our Pillow sprays SPRAY² Clean help you effectively care for the pillow core. They effectively combat mites, bacteria, and any odors on the pillow. Simply spray the pillow on all sides and let it work and air out for several hours. With the fresh and balanced scents Morning Sun and Fresh Forest you enjoy a clean feeling and can experience a calm and healthy sleep comfort.

You can easily wash the covers anytime at 40 degrees Celsius or the QuickDry cover at 30 degrees Celsius in the machine. However, due to the special properties of the cover, please do not tumble dry, iron, or bleach. Professional dry cleaning of the cover is possible.

You can easily wash the covers anytime at 60 degrees Celsius in the machine and dry them on a gentle cycle in the dryer. However, please do not iron the cotton covers.

The BLANCO and VERDA duvets are, according to dermatological tests, ideal for allergy sufferers and asthmatics. They provide a health-conscious sleep with high comfort all year round. The Sanitized^® protection keeps the duvets free from bacteria, house dust mites, and odors.

You can easily wash the duvets anytime at 40 degrees Celsius in the machine. The duvet can be dried in the dryer on a gentle cycle. However, due to the special properties of the cover, please do not tumble dry, iron, or bleach.

The Ganjahres duvet consists of a single layer and thanks to ventilation zones and the Active and VentiFill Active fiber filling, an active climate balance takes place. The duvet offers thermal comfort with optimal moisture regulation and is therefore suitable for both winter and summer.

The Four Seasons AERO duvet consists of 3 layers that can be combined depending on the season, providing ideal coverage all year round. The material is the same as the all-season duvet, but the difference lies in the combination of the 3 layers. The winter duvet ( 220g/m²) keeps you comfortably warm, while the summer duvet ( 150g/m²) provides a pleasantly cool sleeping experience in hot temperatures. For cold feet, the duvet also has a separate warming layer that can optionally be added in the foot area. Overall, the 3 layers offer six combination options for every season according to individual needs.

You can wash fitted sheets anytime at 60 degrees Celsius in the machine without any problem. The sheet can be tumble dried on a gentle cycle. Due to the special properties, please do not iron or bleach.

There is no general rule for this. The answer depends on a number of external factors and your sleeping habits. However, experts generally recommend changing bedding, meaning pillowcases, duvet covers, and sheets, once a week. If you want to know more, read here: How often should you change your bedding?

A special detergent is not necessary for our sleepwear. It’s best to use a color or delicate detergent that you have had good experiences with otherwise.

The specific washing instructions are printed on the inside of the cuffs of each of our products. Printed because we all know how sewn-in labels can itch.

In the case of the AVIOR sleepwear for men, you can tell from the 40° symbol with a line underneath that the products should be washed in the machine at up to 40 degrees Celsius on a gentle cycle. It’s best to turn your sleepwear inside out before washing to protect the fine MicroModal®AIR yarn from friction with other textiles in the washing machine.

The specific washing instructions are printed on the inside of the cuffs of each of our products. Printed because we all know how sewn-in labels can itch.

In the case of the AVIOR sleepwear for men, you can tell from the symbol with the round circle and dot that our products can be tumble dried gently, meaning up to a maximum of iron-dry.

	Suitable for machine washing Gentle wash cycle, e.g. delicate or easy-care program Wash up to a temperature of 40°C
	Do not bleach This means it should only be washed with color or delicate detergent
	Can be tumble dried on a gentle cycle Iron only when dry
	Do not iron hot Up to a maximum of 110 40 °C Preferably iron without steam

After a night when you have really sweated a lot, we recommend washing the sleepwear. On normal nights with average sweating, you can wash the laundry according to your personal hygiene preference – so anywhere between every 1-5 nights.

Keep out of reach of children. Read the label before use. If medical advice is needed, have the packaging or label ready. Contains limonene, linalool, geraniol, citral. May cause an allergic reaction.

Application: Spray the pillow on all sides and let it act and air out for several hours. Shake well before use. For effective cleaning of textiles and bedding that are not washable.

With the Pillow Advisor you will find your ideal sleeping pillow. The Pillow Advisor asks about criteria such as sleeping position, mattress firmness, and shoulder width. Just select the answers that apply to you and you will receive suitable suggestions!

Important: Your body needs some time to get used to a new pillow – so try the pillow calmly for a few nights! You can return your pillow to us within 90 days.

Do you have questions about our products or your order, or would you like to share your wishes and suggestions with us? We are happy to advise you. Feel free to call us and get personal advice. Our customer service is at your disposal.

Email: service@third-of-life.com
Phone: +49 (0)89 44355504 (Monday to Friday from 9 am to 4 pm)
Fax: 089 99 95 40 76
Third of Life GmbH
Otto-Heilmann-Str. 17
82031 Grünwald
Germany

If you want to order one or more of our products, you should proceed as follows:

• Select product: You can do this directly in the product detail view by clicking the “ADD TO CART” button. Depending on the product, you may be asked to select color and size before the item is added to your cart.
• Your Cart: A quick overview can be found at the top right in the header when you click on the shopping cart. From here, you can go to the shopping cart (button "VIEW CART") to review or change your selection. In the cart, you can change the quantity per item or delete an item completely. You can also continue shopping at any time or, after checking the box "I agree to the terms and conditions," proceed to checkout to complete your purchase (button "PROCEED TO CHECKOUT").
• Complete Order: You can place your order at any time as a guest (without registration) or with a one-time registration. In the following steps, you can select the billing address, delivery address, shipping method, and payment method. More information about this can be found in the next sections. At the end, you will receive an overview of all items to be ordered and the associated costs. You can return to the shopping cart at any time via “Shopping Cart” at the top left to make adjustments to your selection. The order and payment process can be canceled or aborted at any time. Only when you click the “Order with obligation to pay” button do you complete the paid order.

Accepted payment methods

• Prepayment by bank transfer
• Payment by credit card
• Payment via PayPal
• Payment via PayPal Express
• Payment by instant bank transfer (via Klarna)
• Payment by invoice (via Klarna)
• Payment via Amazon Payments
• Payment via Apple Pay
• Payment via Google Pay
• Payment via Shop Pay

Here you can find detailed information about the payment options

All our products are available at all times unless otherwise stated on the respective product page. If we encounter any issues with delivering your order, we will inform you immediately and do everything possible to process the order as quickly as possible. Unless a different deadline is specified on the product page, delivery of goods within Germany takes 2-4 business days, and for international deliveries 2-8 business days after the contract is concluded (or after your payment instruction if prepayment is agreed). If you have ordered items with different delivery times, we will ship the goods in one combined shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered. After we hand over the package to the shipping service provider, you will receive a tracking code by email, allowing you to track the status of your shipment at any time.

How do I enter a discount code?

All our products are available at all times unless otherwise stated on the respective product page. If we encounter any problems delivering your order, we will inform you immediately and do everything possible to process the order as quickly as possible.

Unless a different deadline is specified on the product page, delivery of goods within Germany takes 2-4 business days, and for international deliveries 2-8 business days after the contract is concluded (or after your payment instruction if prepayment is agreed). If you have ordered items with different delivery times, we will ship the goods in one combined shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.

After we hand over the package to the shipping service provider, you will receive a tracking code by email, allowing you to track the status of your shipment at any time.

You can find the shipping costs, delivery times, and the corresponding shipping service providers for each shipping country in the following table.

Shipping country	Shipping costs	Delivery times	Shipping service providers
Germany	free shipping from 29.95 EUR	2 – 4 business days	DHL
Austria	9,95 €	2 – 8 business days	DHL
Switzerland	14,95 €	2 – 8 business days	GLS
Belgium	9,95 €	2 – 8 business days	DHL
France	9,95 €	2 – 8 business days	DHL
Italy	9,95 €	2 – 8 business days	DHL
Netherlands	9,95 €	2 – 8 business days	DHL

Unless a different deadline is specified on the product page, delivery of goods within Germany takes 2-4 business days, and for international deliveries 2-8 business days after the contract is concluded (or after your payment instruction if prepayment is agreed). If you have ordered items with different delivery times, we will ship the goods in one combined shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.